Useful Mental Health Lifelines

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    Crisis Text Line (CTL)

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    If you are interested in doing volunteer work that you can do from home, here is an idea for you:

    While working as a Crisis Telephone Counselor for Crisis Hotline (CHL), we assisted CTL when we could so I am familiar with this organization. Now that I am no longer employed or volunteer with CHL due to having relocated, I have entered the volunteer program at CTL. Though I have been through a version of their training as a continuing education requirement and having been through CHL’s training, I am finding the CTL volunteer training to be very beneficial. This is a rewarding endeavor and for those who like doing things for others anonymously, this is your ticket. All training and working on the texting platform is done from your computer at home. You set your own schedule and the text line is open 24/7 so working it into your personal schedule isn’t difficult.

    If you are nervous about crisis support, let me reassure you that you will be well-trained and their training includes live observations. Also, you will have all the tools you need right in front of you. All texts are monitored by a supervisor who is always available if you get stuck or need assistance. Though it is a mandatory reporting agency for imminent risk of suicide or homicide as well as child abuse, the reporting is actually done by the supervisor, however, these instances do not occur often. The way I look at it is “It’s just a conversation.” There is no script but you will learn active listening and productive conversation.

    Rather than quote all the information regarding CTL, I am posting their FAQ sheet. You can also go to crisistextline.org

    Text START to 741-741

    FAQ

    Jump to

    Texting in
    Data
    Donate
    Financials
    Partnerships
    Tech Issues
    Media
    Volunteers
    Our Approach

    TEXTING IN

    Q: HOW DOES CRISIS TEXT LINE WORK?

    A:

    1. You text 741741 when in crisis. Available 24/7 in the USA.
    2. A live, trained crisis counselor receives the text and responds quickly.
    3. The crisis counselor helps you move from a hot moment to a cool calm to stay safe and healthy using effective active listening and suggested referrals – all through text message using Crisis Text Line’s secure platform.

    Q: WHO SHOULD TEXT IN?

    A: We exist to help anyone in crisis at any time.

    Q: WHO ANSWERS THE TEXT MESSAGES?

    A: Crisis Text Line crisis counselors are both rigorously trained volunteers and employees of our crisis center partners.

    Q: WHAT CAN I EXPECT WHEN I TEXT IN?

    A: You’ll receive an automated text asking you what your crisis is. Within minutes, a live trained crisis counselor will answer your text. They will help you out of your moment of crisis and work with you to create a plan to continue to feel better.

    Q: IS CRISIS TEXT LINE ACTUALLY ANONYMOUS?

    A: Yes. Crisis counselors only know what texters share with them, and that information stays confidential. We take your anonymity seriously. Check out our terms of service here.

    Q: HOW MUCH DOES CRISIS TEXT LINE COST?

    A: We do not charge texters. If your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon, texts to our short code, 741741 are free of charge. If you have a plan with a different carrier, standard text message rates apply.

    Q: WILL CRISIS TEXT LINE SHOW UP ON MY CELL PHONE BILL?

    A: Nothing will appear on your bill if your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon. If your plan is with another carrier our short code, 741741 will appear on your billing statement. Read about how this happened here.

    Q: WILL CRISIS TEXT LINE WORK WITH MY PHONE?

    A: Crisis Text Line works on all major US carriers, and most minor regional carriers. However, shortcodes (like 741741) are not allowed on many prepaid plans like T-Mobile’s.

    Q: I HAD A GREAT EXPERIENCE WHEN I TEXTED IN, CAN I TEXT IN AGAIN?

    A: You can text in again, if you are experiencing a crisis. However, you should not feel dependent on us. Crisis Text Line is not a replacement for long-term counseling, in-person therapy, or a friend.

    Q: HOW LONG DO I HAVE TO WAIT TO TEXT WITH A CRISIS COUNSELOR?

    A: Our goal is to respond to every texter in under 5 minutes. During high volume times, such as at night or when people are talking about us on social media, wait times may be longer.

    Q: IS THERE A CHARACTER LIMIT WHEN TEXTING CRISIS TEXT LINE?

    A: Yes, our system is only able to process 140 characters in one message.

    Q: WHY AM I RECEIVING AN ERROR MESSAGE OR NO RESPONSE AT ALL?

    Sadly, there are some carriers who have not adopted the use of shortcodes–and the small percentage of people with these phones, can’t use Crisis Text Line. (We hear that sometimes you get an auto-error response. Sometimes nothing at all. We know this is shitty and we wish those carriers would enable us). If your phone carrier doesn’t enable shortcodes, here is a list of hotlines you can call.

    Q: IS THERE ANY OTHER WAY TO REACH CRISIS TEXT LINE BESIDES TEXT?

    A: Yes, you can reach us through Facebook Messenger. Access to message Crisis Text Line is located through Facebook’s Safety checkpoint. This is accessible by flagging a user’s post.

    Q: IF I REACH OUT VIA FACEBOOK MESSENGER, DOES ANONYMITY APPLY?

    A: Yes. We do not have access to your Facebook profile. The only know information about you that we’ll know is what you share with us.

    Q: IF I REACH OUT VIA FACEBOOK MESSENGER, WHO HAS ACCESS TO THE DATA?

    A: Three parties: you (in your Messenger thread), Crisis Text Line, and Facebook.

    Q: IF I REACH OUT VIA FACEBOOK MESSENGER AND I WANT MY DATA DELETED, WHAT DO I DO?

    A: Message us back with the word ‘LOOFAH’. We’ll scrub your data from our system, and make a request to Facebook to do the same.

    Q: IF I REACH OUT VIA FACEBOOK MESSENGER, WHICH TERMS OF SERVICE APPLY TO ME?

    A: By contacting Crisis Text Line through Facebook Messenger, users agree to Facebook Messenger’s Terms of Service, as well as Crisis Text Line’s Terms of Service.

    Q: WHAT ARE ALL OF THE CRISIS ISSUES YOU TRACK? CAN YOU ADD MORE?

    A: See the issues we track at www.crisistrends.org. If you’re a researcher or practitioner with interest in another issue, submit your suggestion in the form at the bottom of www.crisistrends.org.

    Q: WHO CAN APPLY FOR ACCESS TO CRISIS TEXT LINE’S DATA?

    A: Data access is available to approved academic researchers. The application will be available here in late January 2016. Otherwise, please visit www.crisistrends.org to see the latest trends in how texters are experiencing crisis.

    DONATE

    Q: HOW CAN I DONATE TO CRISIS TEXT LINE?

    A: You can donate via Paypal (link here) or by sending a check to:
    Crisis Text Line
    Attn: Finance Dept.
    24 West 25th Street, 6th Fl
    New York, NY 10010

    Q: IS MY DONATION TO CRISIS TEXT LINE TAX DEDUCTIBLE?

    A: Yes! Upon receiving your donation, we’ll send you a thank you letter that clarifies your donation is tax deductible.

    FINANCIALS

    Q: IS CRISIS TEXT LINE REALLY A NOT FOR PROFIT?

    A: Yes, we are! Here are our latest financials as proof.

    Q: HOW IS CRISIS TEXT LINE FUNDED?

    A: We’re privately funded. This means we receive funding from foundations, individuals, and corporations.

    Q: WHERE CAN I FIND CRISIS TEXT LINE’S FORM 990?

    A: 2014 here and 2015 here.

    Q: I SAW YOU RAISED A BUNCH OF MONEY (WOOHOO!) FOR THE ORG. WHERE IS IT ALL GOING?

    A: We are focused on three main initiatives: (1) supporting our Crisis Counselor community with better products and more emotional support, (2) integrating with tech companies to provide support to users inside things like After School, Kik, YouTube, and Facebook Messenger, (3) white labeling our service for other orgs and locations– providing a free text service for the National Eating Disorder Association and cities like Newark and Atlanta.

    PARTNERSHIPS

    Q: WHO CAN PARTNER WITH CRISIS TEXT LINE?

    A: We partner with not-for-profits, colleges and universities, and corporations. Want to partner? Fill out this form!

    TECH ISSUES

    Having technical issues with the site or text line? Check out our Help Center.

    MEDIA

    Q: CAN I GET MARKETING MATERIALS WITH THE CRISIS TEXT LINE SHORT CODE TO SHARE WITH MY COMMUNITY?

    A: Absolutely. Download our Volunteer Flyer or Text Flyer.

    Q: WHOM I CONTACT FOR A PRESS INQUIRY?

    A: Email support@crisistextline.org

    VOLUNTEERS

    Q: HOW CAN I BECOME A VOLUNTEER?

    A: We are always accepting applications! Apply Here.

    Q: WHAT ARE THE REQUIREMENTS FOR BECOMING A VOLUNTEER?

    A: To become a Crisis Counselor, you must:

    1. Pass a background check – that means no felonies and no violent or sex-offense misdemeanors
    2. Have a US Social Security number (in order to complete the background check)
    3. Be at least 18 years old
    4. Have access to a computer with a secure, reliable internet connection
    5. Commit to volunteering 4 hours a week for 1 year

    Q: WHAT’S THE TIME COMMITMENT OF VOLUNTEERS?

    A: We ask our volunteers to commit to volunteering 4 hours a week for 1 year. Volunteers are able to break up their commitment into two 2-hour shifts each week if they would like.

    Q: HOW ARE VOLUNTEERS TRAINED?

    A: After a rigorous application process, our volunteers complete a 34 hour training course over 6 weeks. This includes ongoing simulated conversations and personalized feedback from our experienced trainers as well as 8 hours of on-platform observation. Training content is based on best practices in crisis counseling and Crisis Text Line data.

    Q: WHEN IS YOUR NEXT CRISIS COUNSELOR TRAINING?

    A: We accept applications on a rolling basis. A new training cohort starts every two weeks, so apply whenever you want! We’re excited to meet you!

    Q: WHAT’S IT LIKE BEING A CRISIS COUNSELOR VOLUNTEER?

    A: Check out our blog to read stories from our volunteers.

    Q: ARE VOLUNTEERS SUPERVISED?

    A: Yes. Our experienced supervisors oversee and assist our volunteers, when necessary, while on the platform.

    OUR APPROACH

    Q: IS CRISIS TEXT LINE COUNSELING?

    A: No, our specialists do not counsel, but rather practice active listening to help texters move from a hot moment to a cool calm.

    Q: WHAT IS ACTIVE LISTENING?

    A: Active listening is when someone communicates in a way that is empathetic, understanding, and respectful. It includes focus on the texter and thoughtful answers.

    Q: WHAT’S THE DIFFERENCE BETWEEN CRISIS TEXT LINE AND THERAPY?

    A: Crisis Text Line is not a replacement for therapy. Therapy includes a diagnosis made by a doctor, a treatment plan of action, and a patient/therapist relationship. Crisis Text Line helps people in moments of crisis. Our crisis counselors practice active listening to help our texters find calm and create an action plan for themselves to continue to feel better. Crisis Text Line’s crisis counselors are not therapists.

    Q: WHO STARTED CRISIS TEXT LINE?

    A: We were founded by our CEO, Nancy Lublin. After seeing a need for the service we provide, Nancy hired a team to build what is our current platform. The original team included a data scientist and an engineer. Hear our story here.

     

    Didn’t find your answer? Check out our Help Center or email support@crisistextline.org.

    Privacy Policies

    Terms of Service

    Privacy Policy

    Website Privacy Policy

    FAQs

    Check out our FAQs

    Help Make it Happen

    Want to start a crisis text line in your country? international@crisistextline.org

    We’re hiring:
    Apply now

    Press inquiry?

    Email press@crisistextline.org
    If you are in crisis, text START to 741-741.

    Keep me posted

     

     

    Unreasonable Fear

    I grew up fearing African Americans and before you judge me as a racist, read my story.

    When I was in Junior High School, schools became integrated. The African American students would stand in large groups blocking the sidewalk daring whites to try to get though them. I avoided the sidewalk. There was a small girl named Sharon who started making fun of me and I did my best to ignore her. I was not that outcast who gets bullied, I was fortunate to have many friends both male and female.

    One day as I was walking to my friend’s house after school, a large group of African American students formed a circle around me. I was petrified because it was obvious that something was about to happen. Sharon moved to the center of the circle and started taunting me. She kept saying, “Push me!” over and over. I just stood still knowing that what usually happened in these situation was that if I made a move, the whole group would jump in and attack me. Another reason I wouldn’t make a move besides trying to avoid having my ass kicked was that I was appalled at girls or women fighting though I have to admit that I was a closet bully toward my sister. Luckily, one of the girls who was walking with us lived in the house in front of which I was confronted. Her mother came out and chased the group away. To be honest, I was petrified. I believe this happened because I was the only one small enough for Sharon to pick on.

    Moving forward, where my friends and classmates might kid around with African American bully students, I wasn’t friendly or unfriendly toward them which was probably a downfall. In high school, a very large African American girl named Mary grabbed my windbreaker and ripped it off me which was not an easy feat. I said nothing. A small African American girl would tell me things like how she dreamed that my boyfriend’s car would get stuck on a railroad track and he would be killed. One night my best friend’s twin brother was beat with a baseball bat in the boy’s locker room after a baseball game by a group of African American students. I was friendly with some African American students but was still easily intimidated.

    I had good experiences when I went into community college with fellow African American students so I started to get past my fear. Unfortunately, when I worked for a police department two African American co-workers claimed racial discrimination because I was transferred to the day watch and her friend was transferred to my previous watch in a move to separate the two friends in hopes of increasing productivity. Since I filled in a lot for people in key positions, it was considered a highly beneficial move by administration. I became stonewalled by the other clerical staff and when I asked someone why, they told me they could not go against these two girls and implied that they were afraid.

    Because it was so painful to be ostracized, I requested to remain on my previous watch. The Sgt. was not happy because he told me that I was allowing myself to be bullied. The personnel manager and supervisory staff called a meeting of the clerical staff and a letter was read that one of the girls had written citing favoritism because I was white. They were upset because our administrative Sgt. used my work examples as the quality of work everyone should be putting out. In fairness, I had education and experience that was not the norm for the position. I took the job because it was something I always wanted to do. I never had to defend myself in this meeting because first of all the personnel manager offered to do some testing if they really wanted to know who was the best typist etc. Then one of my supervisors pointed out that I had been transferred from department to department continually and had never complained. There was no discrimination and it became clear in that meeting. After that meeting, things got back on a friendly basis because I didn’t hold a grudge. Shortly thereafter, one of the girls who caused the problem was fired for selling criminal records.

    I worked a temp to perm job for a very difficult African American woman. She supervised six white Insurance Agents who had their own agency offices. She referred to them as “my white boys.” When I could no longer put up with her crude and rudeness, I quit though she begged me to stay. She made me uncomfortable by complimenting my looks in a creepy manner. An African American woman who had previously worked for her called me one day and wanted me to help her on her reverse discrimination suit. I declined. The agency had placed temp after temp in this woman’s office because no one would stay but I didn’t want the drama. I could have reported her for her racist remarks but I just wanted out.

    These are prime examples of bullying yet I never recognized it as such until now. I saw it as being the target of anger for a past I had no part in. It is possible that these bullies were influenced by anger passed down from generation to generation and I did feel the fear that their forebears felt at being bullied by white slave lords. However, what purpose did any of it serve? It just repeated the same dance in reverse and did not solve anything for either side.

    What I am learning today is that I cannot blame an entire race for the actions of some just as I am tired of being blamed for something I was not responsible for. We all just need to stop and do some deep reflection. We are allowing ourselves to be influenced by the hate groups and the support of their actions by the media putting it in our faces over and over again.

    What if we just turned off our televisions in protest of being fed negativity hour after hour, day after day? What if  we stop looking at social media for a few days and depend on our own reflections? Its not like we haven’t seen enough to know what is out there. We are all being manipulated! Lets just stand up for ourselves and say, “Enough” at least for now and let things calm down.

    PEACE AND LOVE

     

     

    Grief

    14867860-broken-heart-carried-on-a-stretcher-by-box-menI don’t think many realize that grief is not just about the loss of a person to death. There are many types of losses and each loss is as important as the next. The most difficult losses for me are the loss of a relationship or of a dream. I don’t know about you but in my earlier years I thought it would be easier to lose a love to death than to lose them in life. To lose someone who is still living, you know that they are still out there living their life without you and it not only hurts but it can give you a sense of desperation.

    In order to truly accept a loss, we must grieve. If you do not grieve, you will keep running from the feelings and someday, somewhere you will blow up and wonder where your reaction came from. It is referred to as “coming out sideways”. “Coming out sideways” is when your reaction to a situation is actually due to emotions left over from a past situation that have not been dealt with. When you don’t grieve each loss, the emotions build up until you can no longer contain them and they have to come out somewhere.

    Grief is not fun so we often try to avoid it by putting our attention to other things or any other thing. In crisis counseling, many callers had a situation they had not grieved. It could have been the loss of a job, a friendship, a home but whatever it was, they would admit that it had an impact on their lives and left unresolved emotions. Each person grieves in their own way but there is a model that grief typically follows and it is referred to as The Seven Stages of Grief and are as follows:

    SHOCK & DENIAL-
    You will probably react to learning of the loss with numbed disbelief. YouTetsu420full798969 may deny the reality of the loss at some level, in order to avoid the pain. Shock provides emotional protection from being overwhelmed all at once. This may last for weeks.

    PAIN & GUILT-
    As the shock wears off, it is replaced with the suffering of unbelievable 2592pain. Although excruciating and almost unbearable, it is important that you experience the pain fully, and not hide it, avoid it or escape from it with alcohol or drugs.

    You may have guilty feelings or remorse over things you did or didn’t do with your  loved one. Life feels  chaotic and scary during this phase.

    “DEPRESSION”, REFLECTION, LONELINESS-
    Just when your friends may think you should be getting on with your life, aI am O.K. today.

    long period of sad reflection will likely overtake you. This is a normal stage of grief, so do not be “talked out of it” by well-meaning outsiders. Encouragement from others is not helpful to you during this stage of grieving.

    During this time, you finally realize the true magnitude of your loss, and it depresses you. You may isolate yourself on purpose, reflect on things you did with your lost one, and focus on memories of the past. You may sense feelings of emptiness or despair.

    ANGER & BARGAINING-
    Frustration gives way to anger, and you may lash out and lay unwarranted blame for 7822968-gay-couplethe death on someone else. Please try to control this, as permanent damage to your relationships may result. This is a time for the release of bottled up emotion.

     

    THE UPWARD TURN-
    As you start to adjust to live without your dear one, your life becomes a images.duckduckgo.comlittle calmer and more organized. Your physical symptoms lessen, and your “depression” begins to lift slightly.

     

     

    RECONSTRUCTION & WORKING THROUGH-
    As you become more functional, your mind starts working again, and you stock-photo-young-blonde-needlewoman-fitting-dress-on-dummy-248408176will find yourself seeking realistic solutions to problems posed by life without your loved one. You will start to work on practical and financial problems and reconstructing yourself and your life without him or her.

    ACCEPTANCE & HOPE-
    During this, the last of the seven stages in this grief model, you learn to12358046-vector-illustration-of-justice-scales accept and deal with the reality of your situation. Acceptance does not necessarily mean instant happiness. Given the pain and turmoil you have experienced, you can never return to the carefree, untroubled YOU that existed before this tragedy. But you will find a way forward.

    You will start to look forward and actually plan things for the future. Eventually, you will be able to think about your lost loved one without pain; sadness, yes, but the wrenching pain will be gone. You will once again anticipate some good times to come, and yes, even find joy again in the experience of living.

    Recover from Grief.com

    Though this version of the model covers loss through death, it can be applied to any type of loss. When you experience an anger or depression for which the reason cannot be pinpointed, ask yourself “What is missing?” and/or “What has changed?”. You may have to think back in time but there will more than likely be some feeling that you have been avoiding or running away from.

    Rather than thinking of crying as being a weakness or self pity, see it as cleansing. Crying is a release of pent up emotion and is healthy.

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